Frequently Asked Questions (FAQs)

What components are included in my Gabi Voice package?

Great question! Once you've received your Gabi Voice package in the mail, you'll expect the following items: - Gabi Smartbox 2.0 (Speaker included within the Case) - Power Supply (Attached to Smartbox) - Velcro Strips* - Ethernet Cable *Velcro strips are used to flawlessly attach your Gabi Smartbox to your preferred location on the Multifunction Printer (MFP)

Can I use an Amazon Alexa or Google Home device instead?

No. In order to utilize our Gabi Voice or Gabi Gov solution, you'll need to utilize the provided speaker that connects direclty to the Gabi Smartbox.

I've read up on a lot of scenarios where other voice recognition solutions eavesdrop on background conversations.  Do your solutions behave the same?

You'll be pleased to know that no, Gabi does not eavesdrop with your conversations! Gabi will only begin to listen to any background noise if the wake up word is triggered.

Can I use Gabi to tell the weather or find nearby businesses?

No. Gabi is utilized as both a 508 compliant and convenient solution for your multifunction printers on a voice-to-command or mobile interface.

Does the speaker connect to the MFP directly?

No. In order to properly set up your Gabi Voice or Gabi Gov device, you'll need to connect the Gabi Smartbox to the MFP and the Speaker to the Smartbox along with your provided power supply.

Can I expect updates for my Gabi software?

Yes! One of Gabi's highlights are the auto-updates you'll expect as long as the device is turned on and connected to your network.

Are these updates going to interrupt our workday flow? Should we expect the unit to be down at any given point?

Our Development & Engineering department manage all updates to be pushed outside of normal operating hours in order to prevent from any down-time with your users.

How do I wake up Gabi to issue a command?

Simply state, "Hey Gabi!" You'll know she's listening when you either hear a beep or see lights turn on from the Speaker.

What can Gabi Voice do?

We recommend reaching out to for a copy of your Command Sheet!

Is Gabi GDPR regulated?


Does Gabi Voice have a mobile solution?

Great question! Our mobile solution for hosting the power and security of Gabi's software is built into our Gabi Go application. For more information on how to provide your workflow with a mobile, 508 compliant solution, please contact for next steps.


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Tel: 1-888-611-2679 | Email:

19 Gloria Lane, Fairfield, NJ 07004 USA

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(855) 4-GABI-GO

19 Gloria Lane

Fairfield, NJ 07004

United States of America

300 John Street, Suite 2A

Greer, SC 29561

United States of America

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